Warranty Policy

We are pleased to offer a complimentary one (1) year warranty on all James Free Jewelers purchases.

If your item is damaged due to a manufacturing defect, we will repair or replace the item. If the damage is not covered, we will notify you and provide the options available.

Jewelry Coverage Includes

  • Broken, worn or bent prongs
  • Stretched or broken pearl strands
  • Kinked chains or broken clasps
  • Broken earring post or backs

Watch Coverage Includes

  • Broken spring bars
  • Annual battery replacement
  • Some exclusions apply*
*Watch coverage does not apply to gold springs and the following watch brands: Rolex and pre-owned.