Warranty Policy

We are pleased to offer a complimentary one (1) year warranty on all James Free Jewelers purchases.

If your item is damaged due to a manufacturing defect, we will repair or replace the item. If the damage is not covered, we will notify you and provide the options available.

Jewelry Coverage Includes

  • Broken, worn or bent prongs
  • Stretched or broken pearl strands
  • Kinked chains or broken clasps
  • Broken earring post or backs

Watch Coverage Includes

  • Broken spring bars
  • Annual battery replacement
  • Some exclusions apply*
*Watch coverage does not apply to gold springs and the following watch brands: Rolex and pre-owned.

Jewelry Education

Gemstone Guide

Gemstone Guide

Get our exclusive informational guide to all gemstones — from amber to zircon.
Diamond Cuts

Diamond Cuts

Explore a variety of natural diamond cuts to see which silhouette you prefer for your next piece.
Birthstone Guide

Birthstone Guide

Learn more about your birthstone when you read our exclusive birthstone guide.