In-Store Purchases All merchandise remains the sole property of James Free Jewelers until paid in full. Exchanges made within 30 days (returns made within 10 days) must be accompanied by an original sales slip. Merchandise must be in unworn condition and include packaging and warranties. Special and custom orders are not refundable.
Online Purchases Returns must be received within 30 days of the original shipment date in a new and unused state, in perfect condition with all tags, including the “Do Not Remove” tag and stickers attached. James Free Jewelers will not accept any returns if the product shows signs of wear, usage, has been altered from its original condition or sized.
Returns and exchanges are accepted within two weeks of delivery date on timepieces that are unworn and unaltered from their original condition with all tags attached, warranty card included, and original packaging included.
Free return shipping is limited to a maximum one return per item. Returns may take one to two weeks to process and at least one billing cycle for the credit to appear on your credit card statement.
For Gift Card promotions: if a return is made within the return policy timeframe, the gift card will not be applicable and will be void. If the gift card has been used, the sale becomes final but is eligible for an exchange only.